jelilive
Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain English what personal data jelilive collects from players in Bangladesh, how that data is used, how it is protected, and what rights you have over your own information. We are committed to handling your data with transparency, care, and strict confidentiality.
Data Protection • SSL Secured • BDT Accounts • 18+ Only
Our Privacy Commitments
A plain-English summary of how jelilive approaches your privacy. The full legal text follows below — please read it in its entirety.
SSL Encryption on Every Page
Every page on jelilive is served over HTTPS with industry-standard SSL/TLS encryption. All data transmitted between your device and our servers — including login credentials, payment details, and personal information — is encrypted in transit at all times.
Secure Data Storage
Personal data is stored on secured servers with access controls, firewall protection, and regular independent security audits. Only authorised jelilive personnel with a legitimate operational need can access player personal data, and all access is logged.
No Unnecessary Data Sharing
jelilive does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with carefully selected service partners who are contractually required to protect it — and only to the extent necessary to deliver the jelilive service to you.
You Control Your Data
Registered jelilive players can request access to, correction of, or deletion of their personal data at any time by contacting our support team. Marketing communications can be opted out of instantly via account settings or by emailing support.
Bangladesh-Focused Data Practices
jelilive's privacy practices are designed with Bangladesh players in mind. Payment data associated with bKash, Nagad, Rocket, and Upay transactions is handled with the same rigour applied to international card payments — never stored in plain text, never shared without necessity.
Clear Retention Periods
We do not hold your data indefinitely. Retention periods are defined by operational necessity and legal obligation. When data is no longer needed, it is securely deleted or anonymised. Full retention schedule details are set out in the Data Security & Retention section below.
1. Data We Collect
jelilive collects personal data from players in Bangladesh in order to provide, operate, and improve the platform. We collect only the data that is reasonably necessary for these purposes. The categories of personal data we collect are set out below.
Registration Data
When you create a jelilive account, we collect your full legal name, date of birth, email address, Bangladeshi mobile number, and a self-selected username and password. This information is required to open and manage your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.
Identity Verification Data
To complete KYC verification — which is required before your first withdrawal can be processed — we may collect copies of identity documents including your National Identity Card (NID), passport, or birth certificate. We may also collect a selfie photograph for liveness verification purposes. These documents are processed and stored with strict access controls.
Financial Data
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a supported Bangladesh bank, we collect the transaction reference, mobile wallet number or bank account details (where applicable), and transaction amount in BDT. We do not store full mobile wallet PINs or bank passwords. Payment credentials remain with your mobile wallet or bank provider.
Usage and Activity Data
We collect data about how you use the jelilive platform, including pages visited, games played, bet amounts and outcomes, session duration, login timestamps, device type, browser type, operating system, and IP address. This data is used for security monitoring, fraud prevention, customer support, and improving the platform experience.
Communications Data
If you contact our support team via email or live chat, we retain the content of those communications, including your name, contact details, and the substance of the enquiry, for customer service and quality assurance purposes.
Data Minimisation Principle: jelilive collects only the personal data that is genuinely necessary for the stated purposes. We do not collect sensitive personal data such as political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification.
Summary of Data Categories
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, mobile number, DOB | Account creation, identity verification |
| Identity Documents | NID, passport, selfie | KYC compliance, withdrawal authorisation |
| Financial Data | bKash / Nagad wallet reference, BDT amount | Payment processing, fraud prevention |
| Usage Data | Games played, bets, session logs, IP address | Security, fraud detection, service improvement |
| Communications | Support chat transcripts, emails | Customer service, dispute resolution |
| Cookie / Tracking Data | Session cookies, analytics identifiers | Platform functionality, analytics |
2. How We Use Your Data
jelilive uses the personal data we collect for the following specific and legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Account Management & Service Delivery
Your registration data is used to create and maintain your jelilive account, authenticate your identity at login (including OTP verification to your registered Bangladeshi mobile number), process deposits and withdrawals in BDT, credit bonuses to your account, and provide access to all platform features including cricket betting, live casino, slots, Plinko, and Go Goal Bingo.
Identity Verification & KYC Compliance
We use your identity documents and personal details to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and to satisfy our internal anti-money laundering (AML) and Know Your Customer (KYC) obligations. KYC verification is a condition of processing withdrawal requests.
Fraud Prevention & Security
Usage data, IP addresses, device identifiers, and transaction patterns are analysed by our security systems to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised access. Where suspicious activity is identified, we may place a temporary hold on your account pending investigation.
Customer Support
Communications data — including support chat transcripts and email correspondence — is used by our English-language support team to respond to your enquiries, resolve disputes, and improve the quality of our support services. Support interactions are conducted entirely in English and are available 24/7 in Bangladesh Standard Time (BST, UTC+6).
Marketing Communications
With your consent, we may use your email address and mobile number to send you promotional communications about jelilive offers, BPL season promotions, IPL betting markets, seasonal campaigns (Pohela Boishakh, Eid), and new game launches. You may withdraw consent and opt out of marketing communications at any time via your account settings or by emailing support@jelilive. Opting out of marketing has no effect on your ability to use the platform.
Legal Obligations
In certain circumstances, jelilive may be required to process and disclose personal data to comply with applicable legal obligations, court orders, or regulatory requests. We will only disclose personal data to authorities where we are legally compelled to do so, and we will notify affected players where we are permitted to do so by law.
3. Data Sharing & Third Parties
jelilive does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with a limited set of trusted third-party service providers who assist us in operating the jelilive platform, under strict contractual data protection obligations.
Payment Service Providers
To process deposits and withdrawals in BDT, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and participating Bangladesh commercial banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers receive only the data required to process the specific transaction and are subject to their own regulatory obligations under Bangladesh Bank guidelines.
Game Technology Providers
Live casino games and RNG slot games on jelilive are delivered by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and others. These providers may collect technical gameplay data (bet amounts, game outcomes, session identifiers) for the purpose of game delivery, fairness certification, and dispute resolution. Game providers do not receive your full identity data.
Identity Verification Partners
For KYC purposes, we may engage accredited third-party identity verification services to process your NID, passport, or liveness check data. These partners are bound by strict data processing agreements and are prohibited from using your identity documents for any purpose beyond the specific verification task.
Analytics & Security Providers
We use analytics and security technology providers to monitor platform performance, detect fraud, and analyse usage patterns. These providers process anonymised or pseudonymised data where possible. They do not have access to your full personal profile.
Legal Disclosures
We may disclose personal data to Bangladesh law enforcement, the Bangladesh Financial Intelligence Unit (BFIU), or other competent authorities where we are legally required to do so. We may also share data in connection with the investigation or prevention of fraud, money laundering, or other serious criminal activity.
No Cross-Border Data Sales: jelilive does not transfer or sell your personal data to entities outside of our operational service providers. All third-party partners who process your data are subject to contractual data protection obligations consistent with the purposes described in this Privacy Policy.
4. Cookies & Tracking Technologies
jelilive uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. By continuing to use jelilive, you consent to the use of cookies as described in this section.
What Are Cookies?
Cookies are small text files placed on your device by a website. They are widely used to make websites work efficiently, to remember user preferences, and to provide information to the website operator. Cookies set by jelilive are first-party cookies; cookies set by our integrated third-party services are third-party cookies.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session / up to 24 hours |
| Functional | Language preference (English), game lobby layout, notification settings | Up to 12 months |
| Analytics | Page visit counts, game popularity, feature usage patterns (anonymised) | Up to 13 months |
| Fraud Prevention | Device fingerprinting tokens used by our security systems | Up to 6 months |
Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent jelilive from functioning correctly — in particular, you will not be able to maintain a logged-in session. Disabling functional or analytics cookies will not prevent you from using the platform but may affect personalisation features.
5. Data Security & Retention
jelilive takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk level associated with the data we hold, including the following safeguards.
Technical Security Measures
- SSL/TLS Encryption: All data in transit between your device and jelilive servers is encrypted using TLS 1.2 or higher.
- Data Encryption at Rest: Sensitive fields including passwords, identity document data, and financial reference numbers are encrypted at rest using industry-standard algorithms.
- Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm before storage.
- Access Controls: Access to personal data is restricted to authorised jelilive personnel on a need-to-know basis. All access is logged and auditable.
- Regular Security Audits: jelilive undergoes periodic independent security assessments to identify and remediate vulnerabilities.
- OTP Two-Step Verification: Account logins can be protected with OTP codes sent to your registered Bangladeshi mobile number, significantly reducing the risk of unauthorised access.
Data Retention Schedule
We retain personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | AML / legal obligation |
| Identity Documents (KYC) | 5 years post-account closure | Regulatory requirement |
| Transaction Records | 7 years | Financial record-keeping |
| Support Communications | 3 years from last interaction | Customer service / dispute resolution |
| Usage & Analytics Data | 13 months (anonymised thereafter) | Platform improvement |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
Security Breach Response
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jelilive will take immediate containment action, notify relevant authorities where required by applicable law, and inform affected players without undue delay. Notifications to affected players will be sent in English to the registered email address on file.
6. Your Privacy Rights
As a jelilive player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@jelilive. We will respond to all verified requests within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data jelilive holds about you. We will provide this information in a structured, commonly used, machine-readable format where technically feasible. We may request proof of identity before processing an access request.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields — such as your registered name and date of birth — correction requests may require supporting documentary evidence to prevent fraudulent data changes.
Right to Deletion
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that we may be required by law to retain certain data (such as AML-related transaction records) even after an account closure request, in which case we will explain the legal basis for continued retention.
Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you have the right to request that we restrict how we process your personal data. During a restriction period, we will continue to store your data but will not actively process it beyond what is necessary for the restriction itself.
Right to Withdraw Marketing Consent
Where you have given consent for jelilive to send you marketing communications, you have the right to withdraw that consent at any time with immediate effect. Withdrawal can be effected via your account settings, by using the unsubscribe link in any marketing email, or by contacting support@jelilive. Withdrawal of marketing consent does not affect your ability to use the jelilive platform or receive service communications such as deposit confirmations and security alerts.
How to Contact Us About Your Data: All privacy rights requests should be submitted in writing to support@jelilive with "Privacy Request" in the subject line. Include your registered email address and a brief description of your request. Our English-language data team will respond within 30 calendar days in Bangladesh Standard Time (BST, UTC+6).
7. Children's Privacy
jelilive is strictly an adult platform. The service is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from any person under the age of 18.
If jelilive becomes aware — through our age verification processes, KYC checks, or any other means — that personal data has been collected from a person under 18, we will immediately suspend the associated account, delete all personal data associated with that account to the extent permitted by law, and take steps to prevent further access.
If you are a parent or guardian and believe that your child has registered a jelilive account without your knowledge or consent, please contact us immediately at support@jelilive so that we can investigate and act promptly. Please include "Underage Account" in the subject line of your email.
18+ Only8. Changes to This Privacy Policy
jelilive reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an on-platform notification sent to your account dashboard.
It is your responsibility to review this Privacy Policy periodically. Your continued use of the jelilive platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease use of the platform and contact support@jelilive to request account closure.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about how jelilive handles your personal data, please contact our English-language support team:
- Email: support@jelilive (plain text — not a clickable link)
- Live chat: available within your jelilive account dashboard after login
- Support hours: 24/7 in Bangladesh Standard Time (BST, UTC+6)
Response Commitment: All privacy-related enquiries submitted to support@jelilive will receive an initial response within 3 business days. Formal rights requests (access, correction, deletion) will be fully resolved within 30 calendar days.
Questions or Concerns About Your Privacy?
Our English-language support team is available around the clock in Bangladesh Standard Time. Explore our FAQ for quick answers, review our Responsible Gaming tools, or log in to manage your account settings.